# Wednesday, August 26, 2009

HP Universal Print Driver PCL 6, Windows 2008, and Watermarks

For those of you just enter the IT 'biz, let me assure you that Hewlett Packard was once a great company. Good, reliable printers. Functional Drivers. Not the crap we are handed today. It is always sad to see a reliable company start to tube and I can only hope that this is a quirk, but I once again ran into an issue with their drivers.

We are using their Universal Print Driver because they have not come out with the necessary drivers for Windows 2008 for our printers (not to mention the issue with their bidirectional channel component) and came across a rather strange bug. Let us say that we are trying to print the following document from Word 2007 that has a watermark. It should look like this:

However, when printed from an XP machine we only get half the letters. It looks like this:

I verify that there are no correct drivers from HP (nope!) and then I try changing a setting - maybe "Send Truetype as Bitmap". Wow! Now we have the other letters, we just dropped most of the original ones that were showing.

So I roll back the driver from PCL6 (v 5.0) to PCL5 (v 5.0). And guess what. It works. PCL 5 works where PCL 6 does not.

A little (true) story. I was about to fly out of town so I took my wife's car into an oil-change place just to get that task done. While there the tech pointed out that the alternator belt was missing a tooth. Now I have changed more alternator belts in my life than you can shake a stick at, and I should know better than to have an oil-change place change my belts, but since I was in a hurry I figured to let them do it for me this time.

Oops.

When I get back I find out that it is squealing when you start the car. Hmm, maybe they need to tighten it. I take it back and they can't repair it. It works on tensioning pulleys in that car and they tell me they think that one of the pulleys is broken. So I take it to the dealer to fix. The rep sits down next me after they have loaded the car up and taken a look and says, "Well, it is kind of good news. The pulleys aren't broken, they simply put on the wrong belt - it is too large."

It seems to me that these "Universal" print drivers from HP fall into that category. What use is a functional engine if the belts that you put on it do not fit.

Come on, HP, spend some time on the belts. Please.

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